Support

Customer Support and Services

Welcome to Norrpoint support. We help field and office teams specify, configure, and start using FJDynamics LiDAR scanners — with online operator training included with every unit.

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How we support you

  1. 01

    Consultation

    We review your site type and accuracy needs, then recommend the right FJD Trion scanner for Nordic conditions.

  2. 02

    Setup assistance

    Every scanner includes online operator training: instructional videos and digital documentation so the team can start quickly.

  3. 03

    Ongoing support

    Troubleshooting, configuration advice, and help keeping hardware and point-cloud software working together.

  4. 04

    Quotes and delivery

    Quotes cover configuration, availability, and delivery suited to your project — not an online checkout.

Support for LiDAR scanners

Setup and configuration

Need help getting a new scanner ready? We provide digital documentation, instructional videos, and remote assistance. Training is online — not an on-site classroom course.

Software and training

We help you connect FJD Trion Scan and Model software to your scanners. Operator training is delivered through instructional videos and digital documentation included with every unit.

Technical assistance

Issues with capture, registration, or exports? Email us and we will help diagnose the problem. Typical reply within 1–2 business days.

Quick help

  • FAQs

    Answers on scanners, formats, demos, and local support.

    Read FAQs

  • Product documentation

    Brochures and downloads are listed on each scanner page.

    Browse scanners

  • Contact support

    Send a message and we will follow up by email.

    Contact us

How to reach us

Email us or use the contact form. We typically reply within 1–2 business days from Göteborg.

info@norrpoint.se
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